October 21, 2008

Restaurant Industry Trends: Survey Shows Consumers Cutting Back Even More

By Paul Carton

October 21, 2008

"Subdue your appetites, my dears, and you've conquered human nature."
--Charles Dickens

If Dickens were alive, he'd probably say it's been the "worst of times" lately for the economy at large. Nowhere is this more evident than in the restaurant industry.

Our latest ChangeWave Restaurant Spending surveys show consumers continuing to cut back on their restaurant expenditures. But in these extraordinarily tough times, which types of restaurant chains are being hardest hit? And are there any categories showing signs of improvement?

To find out, we surveyed consumers on their dining habits during the weeks of September 3-9 (n = 1,005) and September 16-25 (n = 4,067).


Next 90 Days - Restaurant Spending Cutbacks Continue

Spending on restaurants has fallen steeply (a net 6-pts) since our previous survey in August. More than four-in-ten respondents (44%) now tell us they'll be spending less on restaurants over the next 90 days. Only 6% say they'll be spending more.

restaurant spending by consumers

Importantly, the year-over-year decline (Sep 2008 vs. Sep 2007) now stands at an unprecedented -29 points.


Consumers Going On A Diet

  • In the survey, nearly three-in-ten consumers (28%) report they'll dine at Less Expensive restaurants over the next 90 days, while only 3% say they'll dine at More Expensive restaurants.
  • Even more tellingly, one-in-three consumers (33%) say they expect to dine out Less Frequently over the next 90 days - four times the percentage who say they'll dine out More Frequently (8%).
  • What reasons are they giving?

    Nearly one-in-two (46%) who are dining out less frequently cite a general increase in the cost of living as the primary reason why. Higher energy costs (29%) and rising food costs (28%) also rank among the top reasons given.

    primary reasons for spending less at restaurants

    Trouble for the Restaurant Industry:

  • 38% of consumer respondents say they are eating more meals at home.
  • Among those who do eat out, 28% say they're skipping beverages like soft drinks and alcohol, and 28% say they're ordering less expensive items from the menu.

  • Tables Are Emptiest At...

    For the third consecutive survey, it's Upscale/Fine Dining restaurants that are taking the biggest hit in terms of the restaurant spending slowdown. Only 3% of respondents say they'll dine at these establishments More Often over the next 90 days, while 36% say Less Often (Net Difference Score = -33 pts).

    High-end Casual restaurants are also being severely hit (-26).

    restaurant spending by categories

    If there's a glimmer of hope currently, it may lie in Quick Casual/Family restaurants - where total of 14% of respondents say they'll dine at them More Often, and just 12% say Less Often.

    While it's difficult to pick winners right now, there are a handful of chains that do appear best positioned once consumers start to pick up spending again.

    We asked our respondents which individual restaurant chains they'll be spending more and less money at over the next 90 days - and when we compared our results with the findings from our previous survey, three chains stood out from the pack:

  • In the High End/Casual category, Carrabba's Italian Grill (+1) is showing initial signs of improvement going forward.
  • In the Quick Casual/Family category, both Chipotle Mexican Grill (+3) and Panera Bread (+2) are also showing initial signs of positive movement.
  • restaurant spending outlook by chains

    Moreover, when we asked respondents to name their overall favorite restaurant, Chipotle and Carrabba's both showed gains since our previous survey.

    On the down side, Red Lobster (-3 pts), is showing the biggest decline going forward of any chain in the High End/Casual space. Similarly, when we asked respondents which restaurants they're least likely to go back to, Red Lobster showed a change to the negative.

    In the Moderate/Casual Category, Applebee's (-4 pts) has also taken a decided turn for the worse.

    As the economic gloom deepens, more and more consumers are thinking twice before they dine out. And when they do, they're paying extremely close attention to their spending decisions.

    Our current Restaurant Spending survey results show the downward trend lines continuing for the restaurant industry - with no immediate relief in site.

    To stay up-to-date on our findings, sign up for our free newsletter

    Jim Woods co-wrote this article.





    Comments (8)

    Sunnie Ford:

    Olive Garden is jam packed here in my town, (Colorado Springs, CO) we had to wait a good 30 minutes for a table...food was superb.

    karrie:

    WE, TOO, HAVE CUT BACK ON THE WONDERFUL MEALS WE HAD AT SUSHI, CHINESE FOOD, GREAT SANDWICHES.
    WE NOW TAKE OUR LUNCH TO WORK EVERYDAY. WE DRIVE AROUND THE CORENER - MAYBE 1/10TH OF A MILE , ROLL DOWN THE WINDOWS, TURN ON THE RADIO, AND LISTEN TO TALK RADIO. WE EVEN GRAB A LITTLE SNOOZE. IT'S WORKING FOR US. WE USED TO PAY ABOUT $200. A WEEK FOR LUNCHES (FOR 2 OR 3 OR US) AND NOW HAVE IT DOWN TO ABOUT $20.00 FOR THE COST OF BREAD, TOMATOES AND SLICED MEAT. IT'S WORKING.

    ROBERT B.:

    I AM IN FOODSERVICE SALES,I CURRENTLY SERVICE OVER THREE HUNDRED ACCOUNTS.I HAVE NOTICED SOME SLOWDOWN BUT NOT TO THE EXTENT THAT YOUR NUMBERS SHOW.THE USCALE PLACES WITH GREAT QUALITY AND SERVICE ARE DOING FINE HERE ON THE WEST COAST.ESTABLISHMENTS CUTTING ON QUALITY ARE PAYING THE PRICE.MY SALES ARE 15 PERCENT MORE THAN LAST YEAR DO TO INCREASE IN CLIENTS,AND INCREASING WHAT I SELL TO CURRENT CUSTOMERS.I TRY TO STAY AWAY FROM THE LOSERS WHICH I CAN SNIFF OUT PRETTY QUIK.JUST SOME BACONBITS FOR YOU!EAT WELL!!!ROBERT BACON.

    Les B.:

    We have eaten at all five of the above restaurants and would rank them as follows.
    First Place-----Panera
    2nd Place-----Carrabbas
    3rd Place-----Chipotle
    4th Place-----Applebees
    5th Place-----Red Lobster
    Panera has consistently high quality food for a reasonable price and is the best "fast food" on the planet.
    Red Lobster has not been a good dining experience. Depending on location the eating area can be very crowded. The ambiance needs updating very badly.Our food was barely warm and the new higher prices do not support the lowering of quality and stale ambiance. They better get with it or they will become a statistic.

    Ken:

    From Maryland to Florida and to Louisiana, Red Lobster has been a big disappointment. Carraba's in Louisiana is also very disappointing. I think all franchise operations are only as good as the best management you put in place.

    Joeldee:

    High end casual-fine non-chain restaurants in Chicago are booming this last weekend and many brought their kids. Possibly a last hurrah?

    b. tarbel:

    We do not eat at the chain restaurants much - Olive Garden and Charleston's are the exceptions. They are moderately priced, the food is excellent and they are always crowded. Local restaurants fill in most of our eating out. They have maintained their quality of food and service. Lunch, which is close the dinner in size, goes for almost half the cost!

    G. Martin:

    ..."If there's a glimmer of hope currently, it may lie in Quick Casual/Family restaurants - where total of 14% of respondents say they'll dine at them More Often, and just 12% say Less Often."

    I do understand that this is an investment letter and thus, the food chains are a vital economic cue, however, the above quote from your article would suggest that the 'mom & pop's' will be among the winners.

    Grassroots efforts to 'support local business' will be a decided factor in the next economy.

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